The Official Scarlets Macron Shop

We’re open Monday – Friday
10:00am until 4:00pm
Saturday
10:00am until 12:00pm

Tel: 01554 783932

OPENING HOURS

Please Note: Opening/Closing Hours may vary on match days.

Monday
10am – 4pm
Tuesday
10am – 4pm
Wednesday
10am – 4pm
Thursday
10am – 4pm
Friday
10am – 4pm
Saturday
10am – 12pm
Sunday
Closed

Our Frequently Asked Questions

Please read our FAQ before sending us an email

How are the delivery charges priced?

Our standard flat rate shipping is £5.00 per order

We also offer FREE local pick up from our store.

What payment methods are accepted in our online shop

We use the safe and trusted PAYPAL payment gateway for our payment methods, this includes the most popular Credit and Debit cards.

What are the refund policies?

Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. A refund will then be initiated into your account from Macron.

Personalised products with custom initials, badges or prints cannot be refunded.

All Tags, Labels and Packaging must be still intact.

When will I receive my goods?

Due to the unique nature of business here at the Macron, products can take up to 3-4 weeks to be shipped out to you. This comes down to the process that we go through where the garments are ordered from our warehouse in Italy which take 3-4 days to reach us and then they go into the embroidery and printing queue here at our store.

How secure is the online shop? Is my data protected?

As mentioned, we use the most secure payment system on the internet, PAYPAL, no payment details are stored on our website. The only information that we must retain is your account details for delivery etc. This data is not shared with any third party and remains secure on our website.

When happens after ordering?

When you complete your order you will receive an automatic email from our shop stating that your order is being processed. We also receive this email and we then order your items for you, when completed and ready to ship we will then send you the final email telling you that your order is with our courier service and is ready to be shipped.

When do I receive my invoice?

You will receive your invoice in your final email from us when the product you have ordered has been dispatched from the store.

Contact Us

Please complete the form below and one of our staff at Macron will get back to you as quickly as possible.